Your network is the most important method of interacting with your clients, vendors and employees. Audiovisual systems are now residing on your network. Who is monitoring them? What will you do when part of your audiovisual system fails or breaks or you just need help operating the system? Being able to predict a simple problem or an impending system failure is the cornerstone in maintaining your system's peak performance. RTS offers software that will automate and streamline several management and technical support functions to work more efficiently and provide the best possible service. RTM software significantly reduces response times for service calls and troubleshooting technical issues. A custom-configurable user interface enables remote users to intuitively monitor, manage and control every device in every room from any connected computer. By performing system diagnostics remotely, instructions and presenters can send help requests directly from their touch panel; technicians can respond with built-in instant messaging, then service and control devices remotely.
RTS proactively monitors your integrated AV and conferencing system to avoid system failure. Scheduling meetings has never been easier to configure the room for the meeting type or testing systems and monitoring software allows your organization to maximize security.
RTM offers automated email alerts as well as web based automated tools to help you better manage your systems. Our help desk techinicians are highly trained in remote support around the clock to resolve technical issues.
Real Time Monitoring software applications provide entire control system network for a single facility, management tools are available. Built-in reporting allows you to track resource usage and allocation.
When required, the RTM will quickly dispatch level requirements. We can provide complete routine for installation of software, and system testing.